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General Policies

RETURNS:
You have 30 days to return items for a full refund. All items must be received in the exact same condition as they were originally packaged, shipped or handed over. After an item is received & determined to be in it's original condition, the buyer will be issued a full refund (minus all shipping costs if there were any involved). Initial shipping, return shipping and insurance costs are the responsibility of the customer and are added in to the total cost of the original sale if applicable. All items are vintage and antique and are therefore sold "as is".

HOLDS AND LAY-A-WAYS: We can place pieces on hold for you and set a schedule that works with the needs of your project. Our typical on-hold period is three days. Lay-a-way is available on most (some exceptions apply) items for a 90-day period. A down payment of at least 25% is required. After initial payment has been made, a client can make payments of any amount at any time. The item must be paid in full by the end of the 90 days. If the item is not paid in full by the end of the 90 days, the item may be returned to stock. Any payment(s) customer has made will not be refundable, but may be used as a credit towards future purchases (some exceptions apply). Exactly when the item is placed into the hands of the client will be at the discretion of Lost Art and may change on a case-by-case basis.

ON-APPROVAL LOANS: On approval loans are granted on a case-by-case basis as a courtesy to our clients. For those of you outside the San Francisco area, we understand that you may want to take out pieces on approval and present them to your client in person. In this case we can package and ship these pieces to you according to our shipping fees. We can set a schedule that works with the needs of your project. Items must be guaranteed by a credit card. The card is not charged unless the items are not returned according to the agreed upon schedule. Items must be returned in the exact same condition as they were originally packaged, shipped or handed over.

RENTALS: Most pieces are available for rent. The rental fee is 20% of the retail price for two continuous weeks. For example,a $300 item costs $60 to rent. Longer rental periods are also available. For various reasons, certain pieces may not be available for rental. Exceptions are at the discretion of Lost Art Salon. Credit card info and a signed agreement are required. Items must be returned in the exact same condition as they were originally packaged, shipped or handed over. Selection, pick-up, hanging and drop off is the responsibility of the renter. Most pieces may be used for various types of photo shoots, film and TV. Some pieces are not available for rent due to active estates for the artists. For many collections, we have direct permission from the artist or family of the artist, allowing images to be used.

NET PRICING FOR DESIGNERS: Properly accredited designers receive 10% off our listed prices.

Privacy Policy:

We respect your privacy. Any and all information collected on this site will be kept strictly confidential and will not be sold, disclosed to third parties or reused without your permission. Any information you give to us will be held with care and will not be used in ways that you have not consented to.